Artificial intelligence has been a familiar presence in the retail industry, particularly through the use of chatbots for customer service. However, the emergence of agentic AI is set to revolutionize the way we shop, introducing new and impactful possibilities that promise to reshape the retail landscape.
IT leaders recently gathered at Money20/20 for a panel discussion on the potential impact of AI on retail titled, “The Future of Shopping: How AI and Agents Will Rewrite the Rules of Commerce.” Moderated by J.D. Durkin, the panel featured experts such as Michelle Gill from PayPal, Matt Renner from Google Cloud, and Jody Kalmbach from Kroger.
During the discussion, Durkin highlighted the increasing prevalence of agentic AI in everyday conversations, hinting at a future where AI assistants will play a central role in managing the entire shopping experience from start to finish.
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