In his recent blog post, Steve Young, UK SVP and MD at Dell Technologies, emphasizes the importance of embedding AI into business operations rather than treating it as a standalone tool. He predicts that by 2026, companies that integrate AI into their core processes will lead the way in innovation, efficiency, and resilience on a large scale.
Young discusses how intelligent agents powered by AI will revolutionize industries by optimizing workflows in real time, enhancing operational excellence, and enabling higher levels of performance and agility. These agents have the potential to orchestrate end-to-end customer journeys, resolve issues proactively, and manage talent allocation across various projects.
Furthermore, Young highlights the significance of data quality in AI transformation, as data fuels AI’s ability to redefine excellence. He stresses the importance of purpose-built AI data platforms optimized for AI training and inference to ensure the success of advanced AI models. Moving AI from a standalone tool to the central nervous system of the enterprise is essential for achieving operational excellence and agility in 2026.
