Tag: customer
Financial Success for Broadcom’s VMware Strategy, But Mixed Customer Reception
Summary: In the third quarter of 2025, infrastructure software revenues, driven by VMware, increased by 17% to $6.8…
Empowering Local Growth: 8×8’s New Data Centre Bolsters French Customer Experience
To elevate the quality of customer service offerings in France, 8x8, Inc. has recently launched a cutting-edge data…
Unleashing Cohere: The Ultimate Reasoning Model for Enterprise Customer Service
Summary: 1. Cohere, a Canadian startup, has released its first reasoning large language model, Command A Reasoning, designed…
Surviving the AI Pricing War: Leveraging Anthropic Revenue from Dual Customer Loyalty
Summary: 1. Anthropic's $5 billion revenue is heavily reliant on just two major customers, posing a risk to…
The Evolution of Product Development: How AI is Revolutionizing Customer Feedback
This week's episode of the GeekWire Podcast features Brad Anderson as the guest, a former Microsoft corporate vice…
Unveiling OpenAI’s Revolutionary Customer Service Agent Framework: A Deep Dive into Its Enterprise Growth Strategy
Summary: 1. OpenAI has released a new open-source demo showcasing how to build intelligent AI agents using the…
Customer Backlash: Broadcom’s Revenue Growth Sparks Anger Over Subscription Costs
In a recent update, Broadcom announced that they are in the process of transitioning major accounts to VMware…
Revolutionizing Customer Service: Solidroad Secures $6.5M to Integrate AI Coaching
Summary: 1. Solidroad, an AI startup, secures $6.5 million in seed funding to enhance its platform for training…
The Future of Customer Service: AI’s Impact on Banking
In today's banking landscape, the focus is on leveraging AI solutions to enhance customer experiences subtly, as highlighted…
Coinbase Exposes Customer Data Breach: Rogue Support Agents Implicated
Summary: Coinbase experienced a cyber attack where criminals bribed and recruited support workers to steal customer data. The…
Hertz says hackers stole customer credit card and driver’s license data
Hertz Warns Customers of Data Breach Car rental giant Hertz has issued a warning to its customers regarding…