The new strategic agreement between BT Group and Amazon Web Services (AWS) aims to modernize infrastructure and enhance digital services. This collaboration is part of BT’s strategy to improve customer experience through cloud-native innovation.
The partnership focuses on building applications natively in the cloud, utilizing microservices aligned with the TM Forum’s Open Digital Architecture. By working with AWS Professional Services, BT expects to deliver more agile and responsive services, reducing operational complexity and enabling faster innovation.
In addition to enhancing customer-facing services, the agreement will help BT create a more intelligent and autonomous network. By incorporating AWS technologies across its core network and Radio Access Network, BT aims to implement AI-driven automation to improve service quality and resilience. This collaboration reflects the telecom sector’s shift towards cloud and AI platforms to meet evolving customer expectations and adapt to digital-first demands.
