Summary:
1. The blog discusses how Forward Networks uses an agentic framework to streamline troubleshooting workflows in ServiceNow tickets by integrating digital twins and path traces.
2. The company chose to build its own framework for context control to ensure precision in context engineering, a crucial aspect of agentic AI.
3. Forward Networks leverages a hierarchical data stack to provide the necessary context for the agent to deliver accurate diagnoses.
Article:
Forward Networks, a leader in network automation, has revolutionized troubleshooting workflows in ServiceNow tickets by harnessing the power of agentic AI. Unlike traditional methods that rely on simple natural language queries, Forward Networks’ approach involves reading ticket content, utilizing digital twins, conducting path traces for connectivity issues, and delivering a comprehensive diagnosis to operators in a transparent workflow.
One of the key distinctions of Forward Networks’ strategy is the custom framework they have developed for context control. Instead of adopting off-the-shelf tools, the company opted to build its own framework to maintain precise control over context engineering. According to Handigol, the core engineering challenge for agentic AI lies in defining and maintaining the right context for the agent to execute effectively.
Context engineering, as defined by the Forward Networks team, is all about providing relevant information without overwhelming the system with unnecessary noise. By drawing from a hierarchical data stack that includes raw configuration, state, and statistics from network devices, the company ensures that the agent receives the essential context needed to deliver accurate results.
In a world where network complexities are on the rise, Forward Networks’ innovative approach to troubleshooting not only enhances operational efficiency but also sets a new standard for context-driven AI solutions. By prioritizing precision and control in context engineering, the company is paving the way for a more effective and streamlined network management experience.
