Ticketmaster was dealing with ticket management issues as a result of the outage, according to messages shared by several sports teams hosting games on Monday, including the Toronto Blue Jays and Seattle Seahawks.
The Blue Jays, facing off against the Seattle Mariners in a Game 7 MLB playoff bout at Rogers Centre in Toronto, posted a statement earlier Monday about the outage and advised fans to “hold off on managing your tickets as we work through this.”
A few hours later, the team said ticket management was returning to normal.
The Seahawks, which are hosting the Houston Texans for Monday Night Football in Seattle, issued a statement about the outage “that may impact access to Ticketmaster, Seahawks Account Manager, and the Seahawks Mobile App.”
The Detroit Lions, hosting their own Monday Night Football game, also had ticketing impacted.
The outage effects went beyond just ticketing. The Premier League said its VAR tech system, used to determine offside calls in soccer, would not be available for Monday’s match between West Ham and Brentford.
Amazon’s outage began shortly after midnight Pacific in Amazonâs Northern Virginia (US-EAST-1) region, which is AWSâs oldest and largest cloud region, a popular nerve center for online services.
In an initial update, AWS said the outage was related to a DNS resolution issue with its DynamoDB product, meaning the internetâs phone book failed to find the correct address for a database service used by thousands of apps to store and find data.
Amazon later said the root cause of the outage was an âunderlying internal subsystem responsible for monitoring the health of our network load balancers.â
By 3 p.m. PT, the company all AWS services had returned to normal operations.
Major sites and services including Facebook, Snapchat, Coinbase and Amazon itself were impacted â reviving concerns about the internetâs heavy reliance on the cloud giant.
The outage suggests that many sites have not adequately implemented the redundancy needed to quickly fall back to other regions or cloud providers in the event of AWS outages.
Previously:
- AWS outage was not due to a cyberattack â but shows potential for âfar worseâ damage
- AWS outage hits major apps and services, resurfacing old questions about cloud redundancy
