BT, a major telecommunications company in the UK, is currently facing service outages affecting millions of customers. Reports suggest issues with email and broadband services, possibly linked to a wider outage involving Amazon Web Services. Users can check the status of their services through BT’s website and social media channels.
For those experiencing disruptions, reaching out to BT’s customer service can provide assistance. The company offers 24/7 support for broadband, mobile, and phone line problems. Technical support is also available through the BT website for further assistance.
BT, a leading provider of broadband and mobile services in the UK, caters to over 30 million consumers and one million businesses and public sector customers. The company’s infrastructure, managed by Openreach, plays a crucial role in maintaining phone cables for homes and businesses across the UK.
During a recent outage on 22 October 2025, BT users reported issues with email and broadband services. This disruption coincided with a larger outage affecting services like Snapchat and Spotify, possibly due to problems with Amazon Web Services.
To check the status of BT services in your area, users can visit BT’s Service Status page or follow updates on social media platforms like Twitter. Direct communication with BT’s customer service team is also available for assistance during service disruptions.
Is BT broadband down in my area?
When facing broadband outages, users can rely on mobile internet to access updates on service status. Following BT’s official Twitter account or checking the #BTdown hashtag can provide real-time information on service disruptions. Inputting your landline number on BT’s Service Status page can also offer insights into any ongoing issues.
For those experiencing phone service disruptions, platforms like Is the service down? can provide a breakdown of user reports to gauge the extent of the problem. Contacting BT’s customer service line for broadband and phone line issues can offer additional support during outages.
What is the BT customer service number?
During service outages, users can reach BT’s customer service team at 0800 800 150 (from the UK) or +44 150 174 7714 (from abroad). These lines operate 24/7 to assist with broadband, mobile, and phone line problems. Technical support services are also available on the BT website for further assistance.
